Anger Management & Conflict Resolution Workshop Choose Your Location:Face to Face - Pretoria Construction – “Cut and Paste”

Construction – “Cut and Paste”

handle difficult callers with composure

rapport-building and first-impression techniques

we will pay attention to the psychomotor domain

Anger Management & Conflict Resolution Workshop Choose Your Location:Face to Face - Pretoria Construction – “Cut and Paste”Turn anger, stress and conflict into calm, rational communication. Anger, when left unmanaged, costs people their jobs, their relationships and their reputations. This focused workshop teaches delegates how to recognise the triggers behind anger and rage responses, regulate their reactions in the moment, and replace impulsive behaviour with calm, reasoned communication. Delivered as a three hour express workshop, the session blends emotional